Terms & conditions
For every CanadaPlug service booking.
Updated October 14, 2026 · Version 2026-10-14b
Chargeable weight
Shipping charges are based on the greater of actual weight and dimensional (volumetric) weight. If dimensional weight is higher, we charge using dimensional weight. The applicable dimensional-weight calculation and final chargeable weight will be confirmed in your quote.
Minimum chargeable weight
All shipments have a 5kg minimum charge. Shipments with a chargeable weight below 5kg are billed at the 5kg rate.
Rates and additional charges
Canada to Nigeria air freight is $14.50 CAD/kg. Nigeria to Canada air freight is ₦7,550/kg plus $4 CAD/kg for Canada customs clearing. Sea cargo, shopping, warehousing and other service charges are confirmed in your quote. Customs duties, taxes, inspections and special-item charges may apply. Review the applicable charges before your shipment is accepted.
Contents and special items
Provide accurate item descriptions, quantities, weight and package dimensions. Declare valuable, fragile and electronic items before shipping. Phones, tablets, laptops, gadgets and perfume may have additional charges, confirmed before acceptance.
Restricted goods
Do not send prohibited goods or items restricted by the relevant authorities. Nigeria to Canada shipments must not include skincare or bleaching products, liquids, frozen meat or anything containing chicken. Check with our team before sending an item you are unsure about.
Shipping dates and delivery estimates
Canada to Nigeria and Nigeria to Canada air cargo ships every Friday. Canada to Nigeria typically takes 8–14 business days; Nigeria to Canada typically takes 7–14 business days. Timelines are estimates, not guaranteed delivery dates. Customs checks, transport schedules and other delays can affect arrival. Sea-cargo timelines are quoted per shipment.
Pickup and door delivery
Door delivery is not automatic and is charged separately by location. Lagos pickup is available at Mangoro, Ikeja. Nigeria door-delivery estimates are ₦6,000 for Lagos metro, ₦15,000 for greater Lagos and ₦20,000 elsewhere in Nigeria. Canadian door delivery is quoted by postal code.
All service bookings
These terms apply to air cargo, sea cargo, personal shopping, gift shopping and delivery, food shopping and shipping, and warehousing and consolidation. Requesting a quote does not confirm a booking or final price. Our team will confirm the service details, applicable fees and any specific requirements before acceptance.
Questions about your shipment or these terms? Email hello@canadaplug.com or call +1 416 738 9660.